Terms & Conditions

Hugs & Tunes ("Hugs & Tunes", "we", "us") is operated by Immaculate Bliss, a company registered in South Africa. Questions about these terms can be sent to irene@irenetia.com.

Hugs & Tunes creates personalized songs, including memorial tribute songs, generated from the details you provide (names, memories, sayings, style and language choices). When you submit the creation form you receive a free preview: two 30-second versions of your song, generated in about a minute. After you choose the version you prefer, paying the one-time $19 fee unlocks the full-length song.

Full-length purchases include the complete audio track, the song lyrics, a download, and a shareable page for your recipient (for tribute orders, a remembrance page for your family).

Each free submission produces two 30-second versions from the same story and counts as one preview. We limit free previews to two per email address. Previews are for you to evaluate the song before purchase; they may not be sold, redistributed or used commercially.

The full song costs $19 US dollars as a one-time payment, processed by our payment provider Paddle (Merchant of Record). Prices are shown before checkout and there are no recurring charges or hidden fees. You do not need an account to order.

Songs are delivered digitally. Previews are available on the website within minutes of submission, and the full unlocked song is made available on your order page shortly after payment. Nothing is shipped physically.

If a song does not honour the person or the moment as it should, tell us and we will make it right or refund you in full. Because our product is personalized digital content that is created on demand, the statutory right of withdrawal for personalized content made to your specification does not apply once creation has begun — but our satisfaction promise above always does.

You confirm you have the right to share the personal details, memories and messages you submit, and that doing so will not infringe anyone's rights. You keep ownership of the stories and words you send us.

You receive a broad licence to use your finished song for personal purposes: playing it at celebrations or memorial services, sharing it with family and friends, including it in photo slideshows and videos, and posting it privately. You may not resell the song, use it commercially (for example in advertising or monetized content) or present it as your own or a third party's work without our written permission.

Songs are created using artificial intelligence from your inputs. We aim for lyrics and audio that are accurate to your story, but AI generation is creative and imperfect: we cannot guarantee that every name, word or detail appears exactly as entered, and songs may vary between previews. We do not knowingly reproduce copyrighted lyrics or melodies.

You may not submit content that is unlawful, hateful, defamatory, sexually explicit, or that impersonates or exploits anyone, including children. We may refuse or cancel an order that violates these rules or appears fraudulent, with a refund for any amount paid.

We work to keep the service available, but we depend on third-party AI and payment services and cannot guarantee uninterrupted access. We may update these terms from time to time; the version in force when you place your order applies to that order.

These terms are governed by the laws of South Africa. Nothing in them removes consumer rights you have under South African consumer law.

Immaculate Bliss · irene@irenetia.com